Support & Contact

AtlasCore support helps sellers using our multi-marketplace hub across Etsy, Amazon, Shopify, eBay, Walmart, TikTok Shop, Facebook Marketplace, Instagram Shopping, Pinterest Shopping, Faire, WooCommerce, Squarespace Commerce, BigCommerce, custom and third-party marketplace integrations. Use the channels below for account, billing, integration, and compliance questions.

1. General Support

Email: support@atlascore-market.com

Typical response time: 1–2 business days (paid plans may receive priority handling).

Include your account email, marketplace affected, and screenshots or error messages when possible.

2. Privacy & Data Requests

Access, export, correction, or deletion requests: privacy@atlascore-market.com. See Data & Retention and Delete Account.

3. Security Reports

Vulnerability or incident reports: security@atlascore-market.com. See Security Practices.

4. Marketplace Connection Help

For OAuth errors, sync failures, or disconnecting a store, visit Disconnect Marketplace or open a support ticket with the marketplace name and approximate time of the error.

5. Billing & Refunds

Subscription and refund questions: support@atlascore-market.com. Review our Refund Policy.

6. Legal & Compliance Documentation

Full legal documentation is available on our Legal Docs index, including Terms, Privacy, Security, and marketplace compliance notices.

7. Marketplace Operator Support

AtlasCore cannot resolve marketplace account suspensions, payout holds, or policy disputes on your behalf. Contact the relevant marketplace's seller support directly for platform-specific enforcement actions.